One renewal, from the first email to the bind.
Follow a fictional account, Hudson Fabrication Co., renewing 03/01/27. River prepares each step. The broker approves what matters.
01 · Connect
Connect the mailbox, the calendar and the calls.
Each broker connects Outlook or Gmail, with calendar, and their Teams, Google Meet or Zoom meetings. River links mail and transcripts to the right account.
- Back-fills 120 days of mail with the account's contacts, never the whole mailbox.
- A promise made on a call becomes a task.
02 · Intake
Every document goes down the right path.
Policies, binders, quotes, endorsements, loss runs and schedules, uploaded by the broker or by the client through the portal. River routes each one and reads it field by field, or row by row for loss-run spreadsheets.
- Every value keeps the page or cell it came from.
- General documents are stored for reference, never treated as verified.
03 · Broker review
Nothing is verified until the broker approves it.
The broker checks each field against the highlighted line on the page, corrects what was misread and approves. Only then does it become verified data.
- Verified data outranks everything else in River's answers.
- Corrections are saved to every copy of the record.
04 · Renewal timeline
The timeline builds itself from the expiration date.
From 120 days out, River opens each renewal task with its due date, priority, checklist and the managing broker as owner. The closer the renewal, the higher the priority.
- River drafts every loss-run letter and follow-up in the firm's published template. The broker reviews it and clicks Send from their own mailbox.
- Unanswered requests are chased on a schedule.
05 · Marketing
Quotes come back and line up side by side.
River suggests which renewal line each quote belongs to. The broker confirms the match. Quotes are compared on the same terms, each labelled verified or awaiting review.
06 · Proposal
A branded renewal deck, and answers with sources.
Studio drafts the renewal presentation in the firm's brand and exports an editable PowerPoint. The assistant answers questions about the account and cites the document behind each answer.
07 · Bind
The bind is the broker's.
River opens the binder request, checks the verified binder against the verified quote and reports any difference. Binding itself is never automated. A person does it.
